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We’re happy to say many of the services provided by the Thames Water Trust Fund remain unaffected by the coronavirus outbreak, and we’re still donating to fund organisations offering debt advice in the Thames Water region.

In line with the governments most up-to-date guidelines around social distancing, we’ve made the difficult decision to temporarily suspend the delivery and installation of essential white goods. In the interests of safety, we’re working on an alternative solution to make sure we’re still able to support our customers with outstanding applications.

If you’ve been financially impacted by the coronavirus outbreak and you’re worried about paying your water bill, Thames Water is here to help. If you’re eligible, you may be able to get temporary financial support or apply for an existing scheme. Find out how to get help paying your bill now.

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