Thames Water Trust Fund is an independent grant making trust first established in 2009.  We are a registered charity and our aim is to help customers of Thames Water who are in difficult circumstances and who cannot afford to pay for essential household items such as a washing machine, cooker, fridge, freezer, bed, an essential household bill or other costs. 

We also give grants to local organisations that are able to offer long-term support to customers of Thames Water who are in hardship by providing debt and money advice services.

Our work can only be achieved thanks to the generous donations received from Thames Water which to-date have totalled £5.8m

Do you need help with essential household costs or items such as a cooker, washing machine, fridge, bed or a bill?

If you need help please see if you are eligible to apply to the Customer Assistance Fund by visiting
www.thameswater.co.uk, you can then download and complete section 11 on page 4 of the application form. Alternatively, you can download and print an application form directly from this link Thames Water Customer Assistance Fund Application Form or you can call us on 0800 111 4680 and we can send one to you.

Can we help your organisation?

We also provide support to local organisations that deliver money and debt advice services to individuals living within the Thames Water area.  To find out more about how we can help your clients and our organisational grant programme please click here

The Customer Assistance Fund provides support for Thames Water customers facing hardship and experiencing difficulty in meeting their water charges.  For further information go to www.thameswater.co.uk or call
0800 111 4680.

Thames Water Trust Fund is a Company limited by guarantee (Company No.6663601) and a Registered Charity (Registration No. 1126714)

Auriga Service Ltd manages the day-to-day activities of Thames Water Trust Fund on behalf of Trustees.


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