In 2011, Thames Water changed the way in which it helps customers who are unable to pay their bills by introducing the new 'Thames Water Customer Assistance Fund'.

The Customer Assistance Fund will provide support for Thames Water customers facing hardship and experiencing difficulty in meeting their water charges.

Thames Water Trust Fund will continue to provide organisational grants to support money advice, debt counselling and financial literacy and in exceptional circumstances will consider help with other essential household bills or costs.

This change provides closer links between the billing team at Thames Water and ourselves; Auriga Services Limited, who will continue to administer both funds.

For more information about the Trust Fund or to apply to the Customer Assistance Fund you can contact us on

0845 456 6863. Alternatively go to www.thames-water.com to download an application form.

Registered Charity Number: 1126714


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