Need help? Call us on
0800 111 4680

How we can help...

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Don't panic!
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Don't ignore it!
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Don't be embarrassed!

Many millions of people are in debt for many different reasons.

Nowadays it is easy to get credit and it is almost expected that people will live in this way. If you can’t pay back what you owe it becomes a problem, but…

Remember – You CAN get help

Don’t just pay the people who shout the loudest. Get help as soon as you realise that you just can’t manage to pay everything.

Find out more

What we do & how we do it...

Thames Water Trust Fund

is an independent grant making trust first established in 2009. We are a registered charity and our aim is to help customers of Thames Water who are in difficult circumstances and who cannot afford to pay for essential household items such as a washing machine, cooker, fridge, freezer, bed, an essential household bill or other costs.

We also give grants to local organisations that are able to offer long-term support to customers of Thames Water who are in hardship by providing debt and money advice services.

Our work can only be achieved thanks to the generous donations received from Thames Water which to-date have totalled £5.8m

The Customer Assistance Fund provides support for Thames Water customers facing hardship and experiencing difficulty in meeting their water charges.  For further information go to

Can we help your organisation?

We also provide support to local organisations that deliver money and debt advice services to individuals living within the Thames Water area.  To find out more about how we can help your clients and our organisational grant programme…

Contact us

Our coverage

This is the area currently served by Thames Water Trust Fund.
Thames Water Trust Fund Coverage

Need help?

If you need help please see if you are eligible to apply to the Customer Assistance Fund by visiting www.thameswater.co.uk, you can then download and complete section 11 on page 4 of the application form.

Alternatively, you can download and print an application form directly – Thames Water Customer Assistance Fund Application Form – or you can call us on 0800 111 4680 and we can send one to you.