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Sorting out debt

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What to do about debt?


Many millions of people are in debt for many different reasons.

Nowadays it is easy to get credit and it is almost expected that people will live in this way. If you can’t pay back what you owe it becomes a problem, but…

Remember – You CAN get help

Don’t just pay the people who shout the loudest. Get help as soon as you realise that you just can’t manage to pay everything.

The most important debts are called priority debts. If these are not paid you might, for instance, lose your home, be taken to court or have services to your home disconnected.

Other debts are non-priority. This doesn’t mean that they are not important but it does mean that you should pay priority debts first. Although it is tempting, try not to take out other loans to pay off what you already owe.

Golden rules

If you follow these golden rules, you won’t go far wrong.

Don’t ignore the problem. It won’t go away and the longer you leave it, the worse it gets.

Don’t borrow money to pay off your debts without thinking carefully. Get advice first. This kind of borrowing could lead to you losing your home.

If you have lost your job, or are off work because of illness, check whether your payments are covered by payment protection insurance. Check you are claiming all the benefits you can.

Work out your Personal Budget. Make sure you show it or send it to your creditors when you tell them about your difficulties. Financial Statement

Get in touch with your creditors straight away and explain your difficulties. Go and see them, phone them or write to them.

Make sure you tackle your priority debts first – for example, debts which could mean losing your home or having your gas or electricity cut off.

Work out a reasonable offer. Don’t worry if it appears very small if that is really all you can afford. Creditors prefer you to pay a small amount regularly than make an offer you can’t afford.

Contact everyone you owe money to. If you make arrangements to pay some creditors but not others, you could run into difficulties again.

If the first person you speak to is unhelpful, ask to speak to somebody more senior who may be able to agree to what you want.

Don’t give up trying to reach an agreement even if creditors are difficult.

Fill in the reply forms to court papers and let the court have all the facts. This information will be used to decide if you owe the money and what instalments you should pay.

Always attend court hearings. Take a copy of your Personal Budget with you. Don’t think that going to the County Court makes you a criminal; it’s not that kind of court. They will not send you to prison and there is no jury.

Always keep copies of any letters or court forms you send or receive.
(Courtesy of Money Advice Trust and National Debtline)

Thames Water Trust Fund Impact

The Thames Water Trust Fund was created in 2009, and has had a significant impact on people’s lives:

Between 2009 and 2019...

applications received

83% of people supported found it easier to pay their water bill

feel more confident in managing their bills

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