Charity no. 1126714
Mon to Fri 9am-5pm | Tel: 0300 123 6001

Apply to the Hardship Fund

Need help? Call us:
0300 123 6001

Applications to the hardship fund need to be made by referral.

A referral can be made by any of the following:

  • Your local Citizens Advice – need to find your nearest Citizens Advice? Click here
  • Any money/debt advice agency in the Thames Water area
  • Thames Water customer service team member
  • Or call 0300 123 6001 or email for more information
Thames Water Trust Fund Impact

The Thames Water Trust Fund was created in 2009, and has had a significant impact on people’s lives:

Between 2009 and 2019...

applications received

83% of people supported found it easier to pay their water bill

feel more confident in managing their bills

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