Charity no. 1126714
Mon to Fri 9am-5pm | Tel: 0300 123 6001

Important Update to the Thames Water Trust Fund application process

April 28, 2021 5:35 pm

Good news – the Thames Water Trust Fund is back open and accepting referrals from all  Advice Agencies in the Thames Water area.

If you are a Thames Water customer, please get into contact with your local advice agency who will be able to complete an application on your behalf for support.

Please be aware: we cannot accept individual applications at this time – all applications must be referred from an agency.

What can the Trust Fund do?

Support from the Trust Fund includes:

  • Debt advice
  • Income maximisation service
  • Purchase of white goods and/or beds
  • Food and fuel vouchers
  • Payment of Debt Relief Orders
  • Payment of Bankruptcy fees
  • Contribution to funeral costs
  • Plumbing repairs

If you are an agency and would like to know the process to refer a customer, please contact

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